PICON Support
support@piconfamilys.com
We usually reply within 1–2 days. You can also write from Me › Contact us in the app.
Common questions
- Delete my account — In the app, go to Me › Delete account and sign in again to confirm. It is deleted right away. If you can't use the app, see Account deletion below.
- Cancel PICON Plus — iPhone: Settings › your name › Subscriptions › PICON. Android: Google Play app › profile › Payments & subscriptions › Subscriptions › PICON. Benefits continue until the end of the period you paid for.
- Get a refund — The store handles refunds. For the App Store, go to reportaproblem.apple.com; for Google Play, see Google Play refunds.
- My subscription is missing — Tap Me › PICON Plus › Restore purchases.
- The keyboard does not show up — iPhone: Settings › General › Keyboard › Keyboards › Add New Keyboard › PICON, then turn on "Allow Full Access" to insert emoticons. Android: in the app's keyboard guide, tap "Open Settings", turn on PICON, then pick PICON in "Choose keyboard". The PICON keyboard never stores or sends what you type.
- Report something offensive — Tap ⋯ › Report on the emoticon or comment. We review reports within 24 hours.
Account deletion
In the app — Go to Me › Delete account and sign in again to confirm. It is deleted right away.
If you can't use the app — Email support@piconfamilys.com with the subject "Account deletion request" and include the email address you signed up with (if you used Apple's Hide My Email, open Sign in with Apple in iPhone Settings and tap PICON to see it). We send a confirmation to that address and delete the account within 10 days of your reply.
What is deleted — Your profile, photo processing files on our servers, emoticons and comments shared with friends, friend records and usage records. Remaining credits and extra library slots are lost and not refunded.
What is kept — By law, payment and credit records are kept for 5 years under an ID that is no longer linked to you. To stop the sign-up gift from being claimed again, a one-way hash of your sign-in identifier is kept for 1 year and then deleted. Deleting your account does not cancel a subscription; cancel it in the store.